At Fire Scatters we take responsible gambling seriously. We want you to enjoy playing in a safe and controlled way, and we offer practical tools and guidance to help you manage your account and your play. If you ever feel you need a break or extra support, we encourage you to use the controls below and to seek help from recognised organisations.
We operate with a simple approach: protect players, promote control and provide clear options. We aim to make responsible gambling tools easy to find and use, to treat requests promptly and to signpost professional support where needed. Our priority is to support customers who want to limit their gambling or take time out.
You can set daily, weekly or monthly deposit limits on your account to control how much you add. Limits can be increased only after a waiting period, and decreases take effect immediately. Choose limits that match your personal budget.
Loss limits and stake limits are available to help manage spending during play. These controls restrict the total losses or maximum stake sizes over chosen periods. Use them to keep play aligned with personal spending plans.
Session timers and time limits let you set a maximum play duration or receive periodic reminders while logged in. Short breaks and account pauses are effective if you find yourself playing longer than intended.
If you need a longer break, you can request a temporary account suspension or a permanent self-exclusion. Self-exclusion prevents access to the account until the chosen exclusion period ends and is treated with priority. For long-term recovery, consider blocking access across sites using national programmes.
Watch for warning signs such as: chasing losses, spending more time or money than planned, neglecting work or family, borrowing to gamble or hiding activity. If you notice these changes in yourself or someone close to you, take action early.
If you need extra support, contact recognised UK organisations such as GamCare, GambleAware and Gordon Moody. You can also register with national self-exclusion services such as GamStop. For immediate support, contact our Help centre or use live chat to discuss account controls; our team will explain available options and signpost specialist services.
Within FireScatters we are committed to making safer gambling straightforward and accessible. If you have any questions about tools or need assistance setting limits, please contact our support team through the Help centre.
