Our support team is ready to help with questions, account-related enquiries, technical concerns or general feedback. If you need assistance with deposits, withdrawals or verification, the authorised customer centre will respond promptly and securely. Contact us for favour or assistance and our organisation will guide you through account issues, site access and ongoing promotions. We provide convenient channels to reach support, including email and phone, and we aim to resolve enquiries quickly. We can also advise on payments and privacy.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical email reply within 24 hours, chat during opening hours) |
| General enquiries | [email protected] (billing, verification and account queries) |
| Affiliate enquiries | [email protected] (partner onboarding and reports) |
| Phone | +44 20 7946 5823 |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email is our preferred way to handle detailed requests, account queries or cases needing documents. Please contact [email protected] with a clear subject line and include your full name, account ID and current contact details to avoid delays. Attaching any relevant documents speeds up processing; we aim to respond promptly but may require this information to resolve issues efficiently.
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payment questions are usually resolved promptly, while complex cases such as in‑depth verification, payment investigations or security reviews may take longer depending on their nature. We’ll keep you updated at every stage and provide an estimated timeframe where possible.
We'd love your feedback on Fire Scatters. Please send suggestions, ideas or bug reports to [email protected] or use live chat. All feedback is reviewed carefully by our team and used to improve the site, promotions and user experience across FireScatters. Your input helps us prioritise fixes and shape new features, so tell us what you think.
