Privacy Statement
This Privacy Policy explains how Fire Scatters collects, uses and protects the personal information you provide when you register, play or otherwise interact with our online casino and sportsbook services. We take your privacy seriously and set out below the types of data we gather, how it is used, who we may share it with and the choices available to you.
Types of data we collect
Personal data
When you register an account we collect information such as your full name, date of birth, email address, postal address, telephone number and identity documents where required for verification. We also hold account credentials, security questions and any communications you send to our support team.
Technical data
We collect device and connection details including IP address, browser and operating system, device identifiers, screen resolution and location information where permitted. This information helps us deliver the service, detect fraud and improve performance on desktop and mobile.
Transactional data
Transaction records include deposits, withdrawals, bets, game history and payment method details. Where payment processors require it, we may store masked or partial payment data to support refunds and account reconciliation.
How we use your information
We use data to operate your account, process payments, carry out identity checks, comply with legal and regulatory obligations, prevent fraud and promote responsible gambling. We may also use aggregated or anonymised data for analytics and service improvement. Where we send marketing communications we will do so only with your consent or where permitted by law, and you can opt out at any time.
Data protection practices
We protect your information using industry-standard safeguards including access controls, encryption for data in transit and at rest, and regular security reviews. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We train our teams to handle data responsibly and monitor systems to identify and respond to incidents.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, maintain sessions, measure site usage and deliver relevant content. Some cookies are necessary for core functionality, while others support analytics or personalised content. You can manage cookie settings in your browser or via the site’s cookie controls.
User rights
You have rights to access the personal data we hold about you, request correction of inaccuracies, object to certain processing and withdraw consent where processing is based on consent. You may also request restriction of processing or ask us to portability your data where applicable under law.
Access, correction and deletion of data
If you wish to view, update or delete your information, contact our team and we will respond within a reasonable time. Some information may be retained where necessary for legal, regulatory or legitimate business purposes, such as fraud prevention and transaction records.
Information sharing and third parties
We may share data with payment processors, identity verification and fraud prevention services, third-party game and platform providers, and professional advisors where needed to provide the service. We require partners to protect personal data and process it only on our instructions. We will not sell your personal information to third parties.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on the site and, where appropriate, notified to you by email. For questions or to exercise your rights, contact us at [email protected].