Terms of Use

These Terms and Conditions explain the rules that apply when you use Fire Scatters services. They set out the relationship between us and our users, the standards we expect, and your responsibilities while using the site. By registering an account or playing with real money you agree to comply with these terms and any additional rules published on the site or in individual promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and device unless we agree otherwise. You must not share login details or let others use your account. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where we suspect fraud, abuse, multiple accounts or other breaches of these terms.

Eligibility requirements

Accounts are available to persons aged 18 or over who are located in jurisdictions where our services may be offered. We reserve the right to refuse registration from restricted countries. Verification of identity, age and address may be required before withdrawals or at any time while your account is active. Failure to provide the requested documents may result in account limits, suspension or closure.

Acceptable platform use

Our services must be used fairly and lawfully. Prohibited behaviour includes collusion, use of bots or automated play, tampering with software, attempting to exploit system errors and chargebacks intended to reverse valid transactions. You must not attempt to circumvent limits, bonus conditions or security controls. Suspected misuse may lead to withholding of funds, account closure and forfeiture of winnings.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms published with each offer as well as these general rules. Only one promotional offer may be active where stated, and promotional funds normally carry wagering requirements and game restrictions. We reserve the right to void bonuses and withhold related winnings where we reasonably suspect abuse or breach of promotion terms. Always read the full promotional terms before opting in.

Deposits and withdrawals

Verification and limits

We require satisfactory identification and payment verification before processing withdrawals. Deposit and withdrawal minimums, maximums and processing times vary by payment method and may be displayed in your cashier. We may apply internal limits and hold funds pending verification checks. Banks or payment providers may apply fees which you should check with them directly.

Processing

Withdrawal requests are reviewed and processed in line with our procedures. Additional checks may be required for large transactions or unusual activity. We may refuse or delay payments where required to comply with anti‑fraud, anti‑money laundering or legal obligations.

Dispute resolution

If you have a complaint about your account or a transaction, please contact customer support so we can investigate. Provide any requested documents and a clear description of the issue. We aim to resolve disputes promptly; if you remain dissatisfied we will explain any further steps available under applicable law or regulation.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to registered users. Continued use of the service after changes are published constitutes acceptance of the updated terms. You should check this page regularly to remain informed.