Responsible Gambling

We are committed to safer gambling and take player wellbeing seriously. At Fire Scatters we want every account to be a place of controlled play, where customers can enjoy themselves without risking harm. This page explains how we protect players, the tools you can use to manage your activity, signs to watch for, and where to find professional help.

Player protection principles

We aim to prevent harm by combining clear rules, proactive checks and practical tools. We balance accessibility with safeguards that encourage responsible decisions. Our approach is based on transparency, prompt support and the ability for you to set personal controls at any time.

Activity-control tools

You can manage your play using several in-account measures. These are available via your account settings or by contacting our support team. If you need help applying any control, get in touch by live chat or at [email protected].

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately or after a short processing period, depending on the change you make. You can reduce limits instantly; increases may be subject to a waiting period for safety reasons.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. These are useful if you want to limit risk without changing deposit behaviour. You can adjust loss limits in account settings or ask support to help set one up.

Time limits and activity breaks

Use session reminders, time limits and automatic breaks to manage how long you play. You can set daily play time or session lengths and receive prompts when you reach them. Short time-outs can be applied immediately from your account.

Account breaks and self-exclusion

If you need a longer break, self-exclusion allows you to close access for a defined period. During self-exclusion your account will be suspended and you will not be able to reopen it until the exclusion ends. Contact us via live chat or [email protected] to arrange self-exclusion or to discuss long-term options.

Recognising problematic behaviour

Be alert to signs such as chasing losses, hiding activity, spending more time or money than intended, or neglecting work and relationships because of play. If you notice these in yourself or someone you care for, act early by using account controls and seeking advice.

Tips for staying in control

Set limits before you play, stick to a budget, take regular breaks, avoid using gambling to cope with stress, and review your activity regularly. Consider using deposit and loss limits together for better control, and keep contact details for support services handy.

Professional help and support organisations

If you need specialist support, contact GamCare, BeGambleAware or Gambling Therapy for confidential advice, counselling and practical tools. These organisations provide UK-focused services and can help with next steps. If you need immediate help setting controls, contact our support team via live chat or [email protected].